Frequently Asked Questions
Everything you need to know about Birdfy fashion and services.
What is the standard shipping time for Birdfy orders?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-7 business days, while international shipping can take up to 14 business days depending on your location.
How can I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
Birdfy accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are Birdfy products ethically manufactured?
Yes, we are committed to sustainable fashion. We partner with certified factories that ensure fair wages, safe working conditions, and use eco-friendly materials whenever possible.
Can I change or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, you have a 60-minute window after checkout to modify or cancel your order by contacting our support team.